Frequently Asked Questions (FAQs)

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1. What should I bring to my first podiatry appointment?

Bring any relevant medical records, care plans, or referral documents. If you have an EPC/CDM care plan or health insurance/concession cards, bring them. Not sure? Call us—we’ll guide you.

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2. Do you offer Telehealth podiatry consultations?

Yes! Telehealth is available for eligible patients, including those with care plans and written approval from third-party funders (NDIS, TAC, WorkSafe, etc.).

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3. How do I know if I’m eligible for bulk billing?

Bulk billing is available for patients with a current EPC/CDM care plan and a valid concession card, or for children under 16. Contact us if unsure.

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4. Can I refer myself for treatment?

Yes! Private patients can book directly via our website or phone. We also accept referrals from GPs, specialists, and case managers.

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5. How do I cancel or reschedule my appointment?

Call at least 24 hours in advance to cancel or reschedule to avoid cancellation fees.

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6. What types of foot conditions do you treat?

We treat conditions including diabetic foot care, sports injuries, arthritis, plantar fasciitis, bunions, ingrown toenails, paediatric foot health, and wound care.

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7. How long will my treatment take?

Treatment duration depends on your condition. Your initial consultation includes a tailored treatment plan and expected recovery timeline.

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8. Do you treat children’s feet?

Yes! Paediatric podiatry services include flat feet, gait issues, growing pains, Sever’s disease, and Osgood-Schlatter’s disease.

 

9. Is there parking available at your clinics?

Yes, both Templestowe and Footscray clinics have convenient and disability access patient parking.

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10. Do you accept NDIS referrals?

Yes! We provide podiatry for self-managed and plan-managed NDIS participants and can help navigate the process.

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11. Can I claim my podiatry treatment through private health insurance?

Yes, we accept private health insurance. Check with your provider, and you can claim through HICAPS for immediate reimbursement.

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12. How can I contact you for appointments or general inquiries?

Reach us via our website contact page, phone, or online booking system.

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13. What are common signs I should see a podiatrist?

See a podiatrist for persistent foot pain, swelling, numbness, changes in toenails, or recurring injuries. Early care prevents serious complications.

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14. Do you provide custom orthotics and insoles?

Yes! We offer a full range of orthotic options to suit different needs, from quick support to fully custom solutions:

• Prefabricated (up to $100): Standard off-the-shelf inserts for mild discomfort or general use. A quick, affordable option.

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• Library Range ($250): Pre-made bases selected from a library of sizes, fine-tuned by a podiatrist for better fit and support. Great for mild to moderate issues.

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• Semi-Custom ($460, includes consultation, biomechanical assessment, fitting consultation): Adjustable orthotics with features like arch support and heel cups. Designed to improve comfort and address biomechanical issues without full customization.​

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• Custom ($715–$880, includes consultation, biomechanical assessment, casting/3D scan and fitting consultation): Individually crafted for your feet. The gold standard for complex issues, posture and gait correction, long-term comfort, and performance.

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15. Can podiatry help with sports performance or running injuries?

Absolutely. Our podiatrists treat running injuries, provide gait analysis, and recommend orthotics to enhance performance and prevent future injuries.

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16. Do you treat diabetic foot problems?

Yes. We provide comprehensive care for diabetic foot health, including annual or semi-annual vascular and neurological assessments, ulcer prevention, wound care, and education to help manage high-risk feet. We work closely with your healthcare team, including your endocrinologist, and dietitian, to coordinate care. We can also recommend appropriate footwear for foot deformities and provide diabetic offloading orthotics.

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17. Do you treat plantar warts and fungal nails?

Yes! We offer safe, effective treatments for plantar warts, fungal nails, and other common foot infections.

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18. Are minor foot surgeries or procedures available?

Yes, our podiatrists perform minor surgical procedures, ingrown toenail corrections, and other in-clinic treatments.

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19. What is the cost of podiatry appointments?

Appointment costs vary by treatment type. Check our website or contact us for pricing. Private health insurance and bulk billing may apply.

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20. Do you offer gait analysis and biomechanical assessments?

Yes, we assess foot and leg mechanics to improve walking, running, and overall lower limb function.

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21. Can podiatry help with heel pain and plantar fasciitis?

Yes, we provide targeted treatments for heel pain, plantar fasciitis, Achilles tendonitis, and related conditions.

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22. What should I wear to my podiatry appointment?

Wear comfortable shoes and socks that allow easy access to your feet and lower legs. You may be asked to roll up your pants so we can examine your knees and ankles. Athletic shoes are ideal, especially if a foot or gait assessment is planned.

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23. Do you treat foot problems during pregnancy?

Yes, we manage swelling, fatigue, and discomfort related to pregnancy with gentle, safe interventions.

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24. Can children see a podiatrist without a GP referral?

Yes, parents can book appointments directly for children. Referrals are accepted but not required for private patients.

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25. Do you offer compression socks or podiatry-related products?

Yes! We provide compression socks, orthotics, and supportive footwear for circulation, injury prevention, and recovery.

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26. Can podiatry help with tired, achy feet from work or long standing?

Yes, we offer treatments and suggest supports for occupational foot fatigue, swelling, and discomfort for people on their feet all day.